Effective date: December 1, 2019
HOW WE COLLECT INFORMATION
You may share personal information with us through our website (the “Website”), by email, by telephone, by regular mail, or in person, including when you apply for service, when you speak to a customer service representative, or when you request information from us or apply for employment with us.
WHAT INFORMATION DO WE COLLECT?
Information You Submit
The phrases “personally identifiable information” or “personal information” mean your name, address, email address, or telephone number together with your credit card, debit card, and/or financial account number(s). The personally identifiable information we collect when you communicate with us will depend upon your inquiry and the type of services you request.
Information That Is Automatically Collected
As you navigate through this Website or use the Upward Services, certain information may be automatically collected using various technologies. For example, when you use the Website, we may collect your Internet Protocol (IP) address, which is a unique identifier that is associated with your computer.
When you use the Upward Services, we may collect information about how you are using those Services, including websites visited, amount of data being sent or received, or other activity.
HOW WE USE YOUR INFORMATION
SHARING OF INFORMATION
We share information with others when it is necessary to provide you with Upward Services or when you direct us share your information, such as other users on your account. We also will share your information with others when required to do so by law or to respond to legal process, or to protect our property or rights or the safety of our employees, our customers, or other individuals. We may also share information with our affiliates and subsidiaries for their own marketing activities unless you direct us not to do so.
We do not sell or otherwise share information that personally identifies our customers, including their browsing history or other internet usage information, to third parties for those third parties’ own use, such as marketing or advertising of their own products and services. We may provide certain aggregate information we collect from users of the Upward Services or visitors to this Website (e.g., statistics, sales, traffic patterns and services) to third parties who can assist us in analyzing and understanding the information and help us to better provide online products and services. Should we share this aggregate information with third parties, it will not include any personally identifiable information.
Notwithstanding the foregoing, however, we reserve the right at all times to disclose any information as we determine, in our sole discretion, to be necessary to satisfy any law, regulation or governmental request or to avoid liability upon or harm to us or any third party.
We may use third-party service providers, including Google Analytics, to monitor and analyze the use of our Website. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Website. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. For more information on the privacy practices of Google, please visit https://www.policies.google.com.
WHAT CHOICES YOU HAVE TO CONTROL THE USE OF INFORMATION BY UPWARD BROADBAND
To manage your privacy preferences, you may email us using the contact information below. If you make changes to your contact information or get a new account, you will need to review and update your privacy preferences.
HOW WE PROTECT YOUR INFORMATION
We will take reasonable steps to protect your personally identifiable information that you transmit to us and to protect such information from loss, misuse, and unauthorized access or disclosure.We use reasonable security, including technical, physical and administrative controls, to secure the personal information we collect and maintain. However, we cannot guarantee that these practices will prevent every unauthorized attempt to access, use, or disclose such information.
You can help protect the privacy of your own information by using encryption and other techniques to prevent unauthorized interception of your personal information. You are responsible for the security of your information that you transmit to us or view, download, or otherwise access when using unencrypted, public or otherwise unsecured networks. For more information on things you can do to help protect the privacy of your own information, visit www.OnGuardOnline.gov.
HOW WE PROTECT CHILDREN’S PRIVACY
This Website is not designed or intended for use by children under 16 years old and we do not seek to collect personal information about such children through our Website. We do not knowingly collect personal information from anyone under the age of 16; however, it is the account holder’s obligation to monitor usage of the Upward Services at your location. If you believe we have collected personal information about a child under 16 years old, please contact us using the email or mailing addresses provided below so that we may delete the information.
HOW TO CONTACT US
3105 Lincoln Highway East
Paradise, PA 17562
You may also contact us by email at email@example.com.