Interested in working at Upward Broadband? These are our current openings:
- Inside Sales/Customer Service Representative
- Marketing Manager
- Network Specialist
- Project Manager
- Wireless Technician (Huntingdon & Fulton Counties)
Learn more about each position and apply below.
Inside Sales/Customer Service Representative
Location: Lancaster, PA
What we’re looking for in a Inside Sales/Customer Service Representative:
- Skilled: Excellent customer service and computer skills. Ability to deal with both residential and commercial clients over the phone. Previous sales and CRM experience helpful and preferred.
- Team Player: Humble. Excellent communicator. Self-starter with an eagerness to help potential customers embrace and overcome challenges.
- Passionate: Eager to learn about a dynamic and growing industry and excited about working to provide great internet service to customers, particularly those who are under-served. Desire to continuously learn and build your knowledge and skills.
- Knowledgeable: Able to discern when it’s appropriate to continue a conversation with a potential client and when it’s best to simply end the conversation and move on if we’re simply not able to provide a service to them given the location of their property.
What we offer our Inside Sales/Customer Service Representative:
- $22 – $28 per hour, DOE
- Thorough onboarding and on-the-job training to launch your career in the telecom industry, with opportunities for growth and advancement
- Safe and desirable working environment
- Medical, Dental & Vision
- PTO that rolls over & Paid Holidays
- 401(k) with company match
- Short- & Long-Term Disability
- Basic and Voluntary Life and AD&D
Consider the possibilities:
- Join a fast-paced startup focused on providing reliable and relevant fixed wireless internet access to under-served areas
- Receive competitive pay and a comprehensive benefits package
- Connect with our values of Faith, Integrity, Innovation, Teamwork & Stewardship
- Work with potential customers to help qualify them for wireless broadband internet service while providing top-notch customer service in the process.
- Work with our Wireless Technicians to schedule customer installs and manage customer accounts.
- Be an integral part of helping us continue to build our reputation as being industry-leading experts in relevant wireless internet access in the communities we serve
Apply Now!
Marketing Manager
Location: Lancaster, PA
What we’re looking for in a Marketing Manager:
- Experienced: Demonstrated ability to develop, execute and measure marketing campaigns for both digital and offline channels. Prior experience with defining and measuring KPI’s, and interpreting data into action items, budget development and management, and leading vendor relationships.
- Knowledgeable: Capable of and comfortable with wearing multiple marketing “hats” to develop and execute strategies for content creation, website development, SEO/SEM, social media (organic and paid), email, direct mail, referral programs, trade shows/fairs, and other advertising campaigns. This requires you to balance multiple projects at once with competing deadlines.
- Skilled: Ability to not only create vision but also follow through and execute that vision. Ability to prioritize tasks and work both independently and with a team, to proactively execute multiple simultaneous projects. Proficiency in using marketing tools and CRM’s.
- Passionate: Excited about brainstorming new growth strategies. A self-starter with a creative mindset. Ready to play an integral role in the growth of our company and our marketing team.
- Team Player: Humble. Eager to embrace challenges and test new strategies. Willing to share ideas and contribute to brainstorming sessions.
What we offer our Marketing Manager:
- Competitive salary, commensurate with experience
- Thorough onboarding and training to launch your career in the telecom industry
- Safe and desirable working environment
- Medical, Dental & Vision
- PTO that rolls over & Paid Holidays
- 401(k) with company match
- Short- & Long-Term Disability
- Basic and Voluntary Life and AD&D
Consider the possibilities:
- Connect with our values of Faith, Integrity, Innovation, Teamwork & Stewardship
- Join a fast-paced startup focused on providing reliable and relevant fixed wireless internet access to under-served areas
- Receive ongoing training to help you build a career in an exciting and growing industry
- Be a key member of our growing team by leading our marketing efforts
- Be a “jack of all trades” with various responsibilities that will allow you to utilize your creativity and marketing skills
- Travel to trade shows and conferences to stay on top of your game
Apply Now!
Network Specialist
Location: Lancaster, PA
What we’re looking for in a Network Specialist:
- Skilled: Experienced network specialist with competency in installing and provisioning electronics, such as modems, routers, and switches. Strong understanding of network infrastructure and network hardware. Able to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, and switches. Able to plan and implement network security and stability measures for a rapidly growing ISP network. Able to effectively communicate with teammates and customers to meet their needs and expectations.
- Knowledgeable: Focused and disciplined learner with a basic understanding of subnets, routing, Layer2 networks, VLAN’s, Layer 3 switches and routing, with ability to program related gear. Basic understanding of/able to learn, BGF, OSPF, and advanced routing protocols, as well as the interaction between them.
- Passionate: Eager to learn about a dynamic and growing industry and excited about working to establish reliable broadband infrastructure to provide great internet service to customers. Willing to learn, grow and engage in creative problem solving, including overseeing projects, and performing basic coding and mapping. Desire to continuously learn and grow and build your knowledge and skills.
- Safety Conscious: Use of all required PPE when on construction sites. Driver’s license with a clean or good driving record.
- Team Player: Humble. Self-motivated. Hard worker. Excellent communicator.
What we offer our Network Specialist:
- Competitive wage, commensurate with experience
- Thorough onboarding and training to launch your career in the telecom industry, with opportunities for growth and advancement
- Safe and desirable working environment
- Medical, Dental & Vision
- PTO that rolls over & Paid Holidays
- 401(k) with company match
- Company provided Short Term & Voluntary Long Term Disability
- Basic & Voluntary Life and AD&D
- Company owned laptop and cell phone
Consider the possibilities:
- Join a fast-paced startup focused on providing reliable and relevant fixed wireless internet access to under-served areas, and receive ongoing training to help you build a career in an exciting and growing industry
- Receive competitive pay and a comprehensive benefits package
- Connect with our values of Faith, Integrity, Innovation, Teamwork & Stewardship
- Be responsible for helping provision, maintain and troubleshoot our fixed Wireless Internet Service Provider (WISP) network.
- Be an integral part of helping us continue to build our reputation as being industry-leading experts in relevant wireless internet access in the communities we serve
Apply Now!
EOE including disability/veterans.
Project Manager
Location: Lancaster, PA
What we’re looking for in a Project Manager:
- Skilled: Able to take projects from concept through execution and work with all parties involved to obtain all necessary approvals and procure all necessary products for construction projects. Able to work safely and efficiently using hand tools, power tools and power equipment, while using all required PPE. Able to work effectively both indoors and outdoors, in all types of weather. Excellent computer aptitude and skills.
- Knowledgeable: Experience and competency in project management and general construction, including excavation and basic electrical work. Experience working with inspectors, suppliers and customers to meet their needs and expectations.
- Passionate: Eager to learn about a dynamic and growing industry and excited about working to establish reliable broadband infrastructure to provide great internet service to customers. Willing to learn, grow and engage in creative problem solving, including overseeing projects, and performing basic coding and mapping. Desire to continuously learn and grow and build your knowledge and skills.
- Team Player: Humble. Self-motivated. Hard worker. Excellent communicator.
What we offer our Project Manager:
- Competitive wage, commensurate with experience
- Thorough onboarding and training to launch your career in the telecom industry, with opportunities for growth and advancement
- Safe and desirable working environment
- Medical, Dental & Vision
- PTO that rolls over & Paid Holidays
- 401(k) with company match
- Company provided Short Term & Voluntary Long Term Disability
- Basic & Voluntary Life and AD&D
- Company owned laptop and cell phone
Consider the possibilities:
- Join a fast-paced startup focused on providing reliable and relevant fixed wireless internet access to under-served areas in our community
- Receive competitive pay and a comprehensive benefits package
- Connect with our values of Faith, Integrity, Innovation, Teamwork & Stewardship
- Oversee project development at both current and future tower sites, including the oversight of installation technicians and contractors, as well as purchasing, permitting, utility setup, and building installations
- Work closely with other employees, tower owners, subcontractors, electric utilities, telecom providers, and FCC coordinators, to ensure timely completion of projects
Apply Now!
EOE including disability/veterans.
Wireless Technician
Location: Huntingdon & Fulton Counties, PA
What we’re looking for in a Wireless Technician:
- Skilled: Experience and competency with installing and provisioning electronics like modems, routers, switches, access points and wireless radios. A quick learner who is unafraid of heights and able to work safely and efficiently using all required PPE. Able to properly use power tools, wrenches, basic grounding devices, and interactive wireless product hardware and software.
- Knowledgeable: Able to deal with and communicate effectively with teammates, homeowners, and business clients to meet their specific needs and expectations.
- Passionate: Eager to learn about a dynamic and growing industry and excited about working to establish reliable broadband infrastructure and provide great internet service to customers, particularly those who are under-served. Desire to continuously learn and build your knowledge and skills.
- Safety Conscious: Use of all required PPE. Certified in OSHA 10, First Aid & CPR. Driver’s license with a clean or good driving record.
- Team Player: Humble. Self-motivated. Hard worker. Excellent communicator.
What we offer our Wireless Technicians:
- $26 – $32 per hour, DOE
- Thorough onboarding and on-the-job training to launch your career in telecom industry, with opportunities for advancement and growth
- Safe and desirable working environment
- Medical, Dental & Vision
- PTO that rolls over & Paid Holidays
- 401(k) with company match
- Company provided Short- & Long-Term Disability
- Basic and Voluntary Life and AD&D
- Company owned laptop and cell phone
Consider the possibilities:
- Join a fast-paced startup focused on providing reliable and relevant fixed wireless internet access to under-served areas and receive on-the-job training to help you build a career in an exciting and growing industry
- Receive competitive pay and a comprehensive benefits package
- Connect with our values of Faith, Integrity, Innovation, Teamwork & Stewardship
- Work to safely install and maintain highly reliable wireless radio infrastructure on customers’ job sites to provide a direct line of site to our towers
- Be an integral part of helping us continue to build our reputation as being industry-leading experts in relevant wireless internet access in the communities we serve
Apply Now!
EOE including disability/veterans.