If you’re experiencing issues with your internet connection, please follow the troubleshooting tips below.
Have you tried turning your router off and turning it back on?
We know, this is the response you always get when you’re asking for IT support. But trust us, this may be the quick fix! Unplug your router from the wall. Wait 30 seconds. Plug it back in.
If you’re using our router, is the ethernet cable plugged into the correct port?
The ethernet cable coming from your dish should be plugged into the WAN port – it’s the only blue port on your router!
Quick tip: if you’re ever troubleshooting in the future, don’t remove this cable from the WAN port.
I’m experiencing slow speeds, is this an issue on my end or yours?
Sorry to hear your internet connection is slow! Please go to our speed test site to test your current speeds. After the test is complete, you will be given a measure for your download speed as well as your upload speed*. If these numbers do not closely match the plan you signed up for (they will not be exact), please submit a ticket to our tech support on your Client Zone.
*For the most accurate reading, use the speed test on a device that is hardwired into the router. If you’re using the internet on other devices, your reading may not be accurate.
|Plan Name||Plan Name|
|Performance||10mbps download/2mbps upload|
|Performance Plus||25mbps download/5mbps upload|
|Performance Pro||50mbps download/10mbps upload|
|Performance Premium||100mbps download/20mbps upload|
|Business Performance||10mbps download/10mbps upload|
|Business Performance Plus||25mbps download/15mbps upload|
|Business Performance Pro||50mbps download/30mbps upload|
|Business Performance Premium||100mbps download/ 60mbps upload|
The internet is working on one device but not the other, what do I do?
If the internet is working on any of your devices, this is good news! It means there is nothing wrong with the internet connection from the tower to your home/business. Start by rebooting the device that’s not working by turning it off or unplugging it for a few seconds, then turning it back on. Still not working? Access the settings on your device where you can select which wifi network you’re connected to, make sure you’re connected to the Upward Network that was set up for you when your antenna was installed.
Still experiencing issues?
Get in contact with us. Submit a ticket in the support section of your Client Zone or give us a call at 717-869-0968.
Note: If we’re having a network outage, we will contact you via email with an update.