All Upward Broadband service orders are subject to a standard activation fee as specified in the chosen pricing plan. There are additional monthly costs for Upward Broadband supplied wireless router and for paper statements.
Our internet services are not subject to sales tax or other federal or state fees in Pennsylvania.
Data overages: We have no data caps, so no overage fees!
Paper statement fee: $8.00 per month (no fee for paperless billing)
Home or business wireless router fee: $6.00 per month, including maintenance, support, and replacement as needed by Upward Broadband. Opting out and providing your own router is an option, support from Upward Broadband is not included for the customer-owned router, and the customer will be billed for any support of customer router.
Early termination fee: $100, only applies to plans with term commitments. A contract with term commitment can be upgraded to another plan with no term commitment without penalty, but the early termination fee still applies if service is canceled before the original term expires.
Static IP address: $15 per month per IP address.
Payment due date: As specified on invoice, generally 15 days after the invoice date.
Service interruption date: 5 days after the due date.
Official disconnect: 30 days after the due date
Reconnect fee: none, if payment is current within 5 days after service interruption date.
Reconnect fee more than 5 days after service interruption: $25, account must be current. Also, the first month of service must be prepaid, and setup of autopay.
Reconnect fee 60 days after the due date: $150, account must be current, first month of service prepaid, and setup of autopay
Delinquent Accounts: Should your account become delinquent after 60 days, you may be responsible for collection fees, attorney’s fees, court costs and/or interest of 1.5% per month/18% per annum
