All Upward Broadband service orders are subject to a standard activation fee as specified in the chosen pricing plan. There are additional monthly costs for Upward Broadband’s supplied wireless router and paper statements.
Our internet services are not subject to sales tax or other federal or state fees in Pennsylvania.
Data overages: We have no data caps, so no overage fees!
Paper statement fee: $8.00 per month (no fee for paperless billing)
Home or business wireless router fee: $6.00 per month, including maintenance, support, and replacement as needed by Upward Broadband. Opting out and providing your own router is an option, support from Upward Broadband is not included for the customer-owned router, and the customer will be billed for any support of customer router.
Static IP address: $15 per month per IP address.
Payment due date: As specified on invoice, generally 15 days after the invoice date.
Service interruption date: 5 days after the due date.
Official disconnect: 30 days after the due date
Reconnect fee: none, if payment is current within 5 days after service interruption date.
Late payment fee 5 days after service interruption: $25, account must be current. Also, the first month of service must be prepaid, and setup of autopay.
Reconnect fee 30 days after the due date: Current activation fee for subscriber’s chosen plan, account must be current, first month of service prepaid, and setup of autopay.
Delinquent Accounts: Should your account become delinquent after 60 days, you may be responsible for collection fees, attorney’s fees, court costs and/or interest of 1.5% per month/18% per annum.
Service Fees:
Service Fee Minimum (includes up to 1 hour) $100
Service Fee Hourly Rate $ 99
Emergency Service Fee Minimum (includes up to 1 hour) $200
Emergency Service Fee hourly Rate $149
* Service fees and/or equipment fees will be applied in the case that the event or equipment failure was the responsibility of the customer, per the Terms and Conditions of Service applicable to the customer’s account.
* Emergency Service Fees apply to service calls outside of regular business hours, including holidays. Regular business hours are Monday through Friday between 7:00 am and 5:00 pm.
