Policies & Conditions of Service

Our customer agreements, privacy practices, and policies that govern the use of Upward Broadband services.

Browse Our Policies

Select a policy below to read the full text.

The full customer agreement covering services, billing, equipment, cancellation, warranties, and dispute resolution.

How Upward Broadband collects, uses, shares, and protects your personal information.

Our commitment to net neutrality, network management practices, and performance characteristics.

Standards for acceptable and prohibited uses of our internet, email, and related services.

How law enforcement agencies can submit valid legal requests to Upward Broadband.

How copyright owners can submit takedown notices and how we respond to alleged infringement.

Questions about our policies? Call 717-869-0968 or email [email protected].

Family-owned internet provider serving rural Pennsylvania since 2019. Internet without the hassle.