FAQ for Fixed Wireless Internet

We want switching to Upward Broadband to be as simple as possible, so we’ve answered a few frequently asked questions. But if your question isn’t included or if you’d like more information, give us a call or send us a message. 

What Is a Wireless Internet Service Provider (WISP)? 

A fixed wireless internet provider extends reliable and cost-effective broadband internet services to remote farms, homes, and businesses. Your antenna, which supplies a home wireless router, will connect to our Point of Presence (PoP). 

How Is It Different from Other Internet Suppliers?

Because wireless internet requires less infrastructure than DSL, fiber, cable, or satellite networks, it can be updated much more quickly, meaning a faster and more reliable service for residents and businesses in remote areas where other network types have not invested time and money.

How Is It Different From Satellite Internet?

With fixed wireless internet, your on-site antenna uses radio waves to connect to a nearby tower (just a few miles apart), giving you access to the internet. Satellite internet is reliant on signals from a dish orbiting Earth about 20,000 miles away. Sattelite internet is often higher cost, includes data caps, and has high latency (delay), making voice or video calls through the internet difficult. With Upward Broadband, there are no data caps, just a high speed connection with low latency.

What Locations Do You Serve?

Upward Broadband serves rural areas across Lancaster and Chester County, PA. Find out if we serve your location here.

How Much Does It Cost?

Fixed wireless internet is an affordable alternative to other connection methods. With a clear pricing structure and no bundles or gimmicks, Upward Broadband lets you pay only for what you need and want – not all the extras. Check out our pricing here. 

What Speed Do You Provide?

Upward Broadband offers 10/2, 25/5, 50/10, 100/20 for residential customers and 10/10, 25/15, 50/30, 100/60 for commercial customers. These speeds are listed as Download/Upload speeds in Mb per second.

How Secure Is Your Internet Service?

You can rest assured that your data is as safe on our fixed wireless internet as it is on cable or DSL systems. No matter who you get your internet from, it’s always a good idea to use anti-virus software and follow the recommended security settings for all your devices. We work to keep your wireless connection to our fiber optic backbone fast and reliable.

How Reliable Is Your Internet Service?

Instead of relying on cables, you’re getting internet from radiowaves. That means no one can accidentally cut your access with a severed wire. That makes fixed wireless internet worthy of your trust.

How Far Does the Signal Reach?

The signal’s reach is dependent on the local terrain and if there is anything obstructing your connection to the tower site. 

What Equipment Do I Need?

Installing fixed wireless internet requires just a few pieces of equipment. An antenna is either placed on your roof or mounted to your building/home, which is what communicates with our access towers.

How Long Does It Take to Get Fixed Wireless Internet?

Fixed wireless internet is a quick and simple installation, and can often be installed just a few days after a service agreement is signed. If you’d like to get the ball rolling, contact us and we’ll let you know if your location is eligible. Then, we’ll install the receiving antennae and you’ll be good to go.

What Happens If Something Goes Wrong?

After installation, we won’t leave you on your own. Even though fixed wireless internet should be relatively maintenance- and upkeep-free, sometimes things happen. Rest assured you can call us with any of your issues, and you’ll get a real person (maybe even one of your neighbors!) that will make things right.

Does Weather Affect Fixed Wireless Internet?

Severe weather, in most instances, will not impact your internet connection. Severe, heavy winds have the potential to interrupt connections if your antenna system is blown out of place. Reputable WISPs install antennae with this in mind, ensuring the system can withstand extremely heavy winds.

Is your internet filtered to eliminate lewd and objectionable content?

To provide a safe internet environment for all ages, Upward Broadband will make a good faith effort to restrict access to material we consider to be objectionable such as pornography and illicit content.